Terms of engagement
These terms apply to services offered by Service Hazelpoint (Pty) Ltd through service-hazelpoint.click.
Acceptance
By requesting an estimate, confirming a booking, or using this website, you agree to these terms. If you engage us on behalf of an organisation, you confirm you have authority to bind that organisation.
Services
We provide professional services related to endpoint protection setup, policy alignment, assessments, and scheduled tuning. Scope, fees, and timelines are confirmed in a written estimate or statement of work before work begins. Informational pricing on this site is not a binding offer.
Client responsibilities
You provide timely access, accurate device inventories, and decision-makers for exclusions and maintenance windows. Delays in access or approvals may extend timelines without reducing fees for work already performed.
Intellectual property
Handover documents, baseline packs, and reports we create for you may be used internally by your organisation. Our templates, methodologies, and website content remain the property of Service Hazelpoint (Pty) Ltd. You may not resell our materials as a competing service.
Confidentiality
Each party treats non-public technical and business information received during an engagement as confidential, except where disclosure is required by law.
Liability
We perform services with reasonable skill and care. To the fullest extent permitted by South African law, our total liability arising from an engagement is limited to the fees paid for that engagement in the three months preceding the claim. We are not liable for indirect or consequential loss, including lost profits or data, except where liability cannot be limited by law.
Third-party products
Endpoint software licences, cloud consoles, and hardware remain subject to their vendors’ terms. We are not the manufacturer of those products and do not guarantee uninterrupted vendor availability.
Governing law
These terms are governed by the laws of the Republic of South Africa. Courts with jurisdiction in KwaZulu-Natal shall hear disputes that cannot be resolved amicably, without prejudice to mandatory consumer protections.
Contact
Questions about these terms: hello@service-hazelpoint.click · 0314650291 · Seymour Road, eThekwini, eThekwini, 4052, South Africa.